Shipping & Returns

SHIPPING

The delivery is made by tracked letter to the delivery address that you mentioned during the order. The order preparation time is 2 to 5 working days (1 day if your product is in stock, a little longer if I have to manufacture it). Then, the delivery times of the Post Office with a tracked letter are from 48 hours to 10 days, depending on the destination (non-contractual).

RETURNS

I design and manufacture each piece of jewellery in my workshop, and I prepare and send your shipment by myself. If, despite all the care I take at each of these stages, your jewelry had a defect when it arrived at your home, I obviously undertake to exchange it at my own expense.

If you simply change your mind (you have 14 days to do so) and you wish to exchange or have your jewelry refunded, it is totally possible on condition that it has never been worn, that it is in perfect condition and in its original case. All you have to do is follow the procedure below (the shipment is then at your expense):

• nous prévenir par mail
• remplir le formulaire de retour joint à votre commande
• placer le bijou dans son pochon dans un emballage solide
• nous l’envoyer à l’adresse suivante : BASTILLE – 6 Avenue Neil Armstrong – 33692 MERIGNAC CEDEX